 |
 |
|
 |
 |
|
|
|
|
|
|
|
|
|
|
| BOOKS |
| THE
7 TOOLS OF TQC
|
- A book introducing the seven basic tools for quality
improvement.
- Includes the fundamental concepts such as systems
thinking and understanding and reducing variation
|
| ANALYSIS AND CONTROL OF
VARIATION |
- An introduction to control chart theory and practice.
- Includes brief explanations of the Red Beads,
Funnel and Dice experiments as well as an introductionto
the Taguchi loss function.
|
| SAFER THAN A KNOWN WAY |
- A book on the management theory largely developed
by Dr. Deming.
- Deming’s Theory of Profound Knowledge is
introduced and his 14 Points for management are
covered in some detail.
|
| METAMORPHOSIS |
- Another book aimed at executives and managers.
- Takes a fresh look at the change process and
develops the Logical, Emotional, Physical model
created by W. W. Scherkenbach.
|
| SIX SIGMA IN THE PHARMACEUTICAL
INDUSTRY (Co-Author, B. K. Nunnally, Ph.D.) |
- A book that brings a strong focus on the fundamentals
of six sigma as well as the ‘how to’.
- Many case studies illustrate both the concepts
as well as practical application.
|
| NEWSLETTERS |
|
|
# 2 CONTROL CHARTS FOR CONTINUOUS OPERATIONS |
31-10-2006 |
|
Explains how and why over-control, whether manual or automatic, will look very different in continuous operations compared with plants that manufacture discrete items |
| click here to
download newsletter |
| |
|
# 3 FORECASTS AND BUDGETS |
31-10-2006 |
|
Examines some common issues and offers an alternate view on preparing forecasts and budgets. |
| click here to
download newsletter |
| |
|
# 5 REDUCING ANALYTICAL ERROR |
19-06-2008 |
|
Examines approaches to successfully reducing analytical error. Includes notes on sampling error. |
| click here to
download newsletter |
| |
|
# 6 OPERATIONALISING |
03-11-2006 |
|
Examines different ways of operationalising a quality approach to management, as well as some traps to beware. |
| click here to
download newsletter |
| |
|
# 7 METAMORPHOSIS AT SOLA OPTICAL AUSTRALIA |
03-11-2006 |
|
A case study of a struggling manufacturing operation that was transformed. Written by the Manufacturing Manager, Mr. Geoff Ward. |
| click here to
download newsletter |
| |
|
# 8 A STUDY IN LEADERSHIP |
03-11-2006 |
|
A personal perspective on some of the most important lessons on leadership received. |
| click here to
download newsletter |
| |
|
# 9 SYSTEMS DOING SYSTEMS STUFF |
03-11-2006 |
|
A paper on how some companies genuinely solve issues, only to note that the overall performance fails to improve, as well as some ideas on what to do about this. |
| click here to
download newsletter |
| |
|
# 10 SOME NOTES ON SERVICE |
03-11-2006 |
|
A tongue in cheek discussion on service quality that was born of some unpleasant personal experiences in Australia. |
| click here to
download newsletter |
| |
|
# 11 MORE NOTES ON SERVICE QUALITY |
03-11-2006 |
|
More personal experiences and observations on service quality, this time in the USA. |
| click here to
download newsletter |
| |
|
# 13 SIX SIGMA ORIGINS |
03-11-2006 |
|
A paper that traces the origins and fundamental conceptual framework of Six Sigma. |
| click here to
download newsletter |
| |
|
# 15 THE TAGUCHI LOSS FUNCTION |
03-11-2006 |
|
An introduction to the Taguchi Loss Function and its implications for business. |
| click here to
download newsletter |
| |
|
# 17 SPECIFICATIONS AND TARGETS |
03-11-2006 |
|
An examination of the damage that is done in the drive to meet specifications and targets?ometimes at any cost. |
| click here to
download newsletter |
| |
|
# 18 THE CRITICAL NATURE OF THE AIM |
03-11-2006 |
|
A newsletter that discusses how and why divergent or confusing aims can hamstring an operation. |
| click here to
download newsletter |
| |
|
# 20 THE ESQUIRE CLUB |
03-11-2006 |
|
A story about how a group of waitresses used statistical techniques to save the club the equivalent of 8% of its operating revenues. |
| click here to
download newsletter |
| |
|
# 21 THE BLIND KING AND HIS QUEEN |
23-05-2007 |
|
Quality and the customer. A paper that discusses approaches to determining what might inprove customer satisfaction, as well as the role of innovation and technology. |
| click here to
download newsletter |
| |
|
# 22 SUPPLIER QUALITY, RELIABILITY AND COST |
19-06-2008 |
|
Examines approaches to improving the quality and reliability of incoming materials and components. Includes notes on multiple suppliers and approaches to reducing cost of incoming without damaging quality. |
| click here to
download newsletter |
| |
|
# 19 THE CHANGE PROCESS |
23-05-2007 |
|
Some thoughts on Rational, Physical and Emotional change. |
| click here to
download newsletter |
| |
|
# 24 THE CURSE OF OVER-CONTROL |
08-11-2011 |
|
Over-control, or the making of unnecessary changes or adjustments to a process is one of the most common causes of increased variation. It reduces productivity and yield and raises costs, but it can be virtually eliminated. |
| click here to
download newsletter |
| |
|
# 23 LESSONS FOR METALLURGICAL AND CONTINUOUS OPERATIONS |
19-06-2008 |
|
Examines lessons learned by mining and metallurgical operations from world class manufacturers. Includes examples from other types of continuous operations. |
| click here to
download newsletter |
| |
|
HIERARCHICAL STUDIES |
02-12-2010 |
|
Separating Process, Sampling and Test Error |
| click here to
download newsletter |
| |
|
#1 HAVING IT ALL |
01-03-1998 |
|
There is no trade-off between quality and quantity if our definition of quality includes reduced variation. Higher throughput, lower work-in-progress and faster cycle time ... we can have it all if we know how to reduce variation. |
| click here to
download newsletter |
| |
|
# 16 THE MASTERY OF IVAN WEBB |
20-12-2010 |
|
Ivan is an inspirational, trailblazing educator. Whilst many complained about the lack of examples of Deming's approach being used in their industries, Ivan blazed his own trail. If you are even remotely interested in education, this is a must read document. |
| click here to
download newsletter |
| |
|
# 25 THE UTILISATION TRAP |
23-12-2010 |
|
This newsletter highlights the trap that many managers, schedulers and supply chain people get caught in. As utilisation approaches a maximum, cycle time and WIP will soar, damaging customer service levels. The newsletter discusses options available to optimise performance. |
| click here to
download newsletter |
| |
|
HE WHO LAUGHS LAST |
11-01-2011 |
|
An article written for The National Accountant in 1993 |
| click here to
download newsletter |
| |
|
# 26 HOW BAD THINGS HAPPEN IN ELECTRONICS R&D AND ENGINEERING |
09-11-2011 |
|
This newsletter examines the critical nature of Cycle Time in Engineering, and how that very often this is driven by rework. As Cycle Time rises, deadlines are missed and pressure to hit timelines increases, leading to more rework. |
| click here to
download newsletter |
| |
|
THE ROAD TO HELL |
02-05-2012 |
|
A paper on the current climate change debate, and on the need to be guided by good science, not by politics or faith. |
| click here to
download newsletter |
| |
|
#28 POOR ANALYTICAL SYSTEMS |
03-05-2013 |
|
This newsletter deals with the causes, consequences and costs associated with unnecessary analytical error. |
| click here to
download newsletter |
| |
|
#29 CARL VON CLAUSEWITZ - ON BUSINESS |
03-05-2013 |
|
This newsletter examines the impact of the invisible figures, the most important figures of all, and how we ignore them at our peril. |
| click here to
download newsletter |
| |
|
# 30 - LEADERSHIP |
14-05-2013 |
|
A brief examination of the impact of good leadership, and a discussion on how many corporations create selection and recruitment systems that exclude many potential leaders. In too many cases these systems fill the business with qualified, experienced people who know everything about the business, except how to improve it. |
| click here to
download newsletter |
| |
|
|
|
 |
|
 |
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
