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| Books |
| THE
7 TOOLS OF TQC
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- A book introducing the seven basic tools for quality
improvement.
- Includes the fundamental concepts such as systems
thinking and understanding and reducing variation
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| ANALYSIS AND CONTROL OF
VARIATION |
- An introduction to control chart theory and practice.
- Includes brief explanations of the Red Beads,
Funnel and Dice experiments as well as an introductionto
the Taguchi loss function.
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| SAFER THAN A KNOWN WAY |
- A book on the management theory largely developed
by Dr. Deming.
- Deming’s Theory of Profound Knowledge is
introduced and his 14 Points for management are
covered in some detail.
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| METAMORPHOSIS |
- Another book aimed at executives and managers.
- Takes a fresh look at the change process and
develops the Logical, Emotional, Physical model
created by W. W. Scherkenbach.
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| SIX SIGMA IN THE PHARMACEUTICAL
INDUSTRY (Co-Author, B. K. Nunnally, Ph.D.) |
- A book that brings a strong focus on the fundamentals
of six sigma as well as the ‘how to’.
- Many case studies illustrate both the concepts
as well as practical application.
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| Newsletters |
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HAVING IT ALL |
31-10-2006 |
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An introduction to Little's Law which explains the links between quality and quantity. If we know how to reduce variation, we can have it all. |
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download newsletter |
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CONTROL CHARTS FOR CONTINUOUS OPERATIONS |
31-10-2006 |
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Explains how and why over-control, whether manual or automatic, will look very different in continuous operations compared with plants that manufacture discrete items |
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download newsletter |
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FORECASTS AND BUDGETS |
31-10-2006 |
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Examines some common issues and offers an alternate view on preparing forecasts and budgets. |
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download newsletter |
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REDUCING ANALYTICAL ERROR |
19-06-2008 |
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Examines approaches to successfully reducing analytical error. Includes notes on sampling error. |
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download newsletter |
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OPERATIONALISING |
03-11-2006 |
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Examines different ways of operationalising a quality approach to management, as well as some traps to beware. |
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download newsletter |
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METAMORPHOSIS AT SOLA OPTICAL AUSTRALIA |
03-11-2006 |
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A case study of a struggling manufacturing operation that was transformed. Written by the Manufacturing Manager, Mr. Geoff Ward. |
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download newsletter |
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A STUDY IN LEADERSHIP |
03-11-2006 |
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A personal perspective on some of the most important lessons on leadership received. |
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download newsletter |
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SYSTEMS DOING SYSTEMS STUFF |
03-11-2006 |
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A paper on how some companies genuinely solve issues, only to note that the overall performance fails to improve, as well as some ideas on what to do about this. |
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download newsletter |
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SOME NOTES ON SERVICE |
03-11-2006 |
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A tongue in cheek discussion on service quality that was born of some unpleasant personal experiences in Australia. |
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MORE NOTES ON SERVICE QUALITY |
03-11-2006 |
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More personal experiences and observations on service quality, this time in the USA. |
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download newsletter |
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SIX SIGMA ORIGINS |
03-11-2006 |
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A paper that traces the origins and fundamental conceptual framework of Six Sigma. |
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download newsletter |
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THE TAGUCHI LOSS FUNCTION |
03-11-2006 |
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An introduction to the Taguchi Loss Function and its implications for business. |
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download newsletter |
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SPECIFICATIONS AND TARGETS |
03-11-2006 |
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An examination of the damage that is done in the drive to meet specifications and targets…sometimes at any cost. |
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THE MASTERY OF IVAN WEBB |
03-11-2006 |
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An invitation to visit the web page of Ivan Web, a trailblazing educator. |
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download newsletter |
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THE CRITICAL NATURE OF THE AIM |
03-11-2006 |
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A newsletter that discusses how and why divergent or confusing aims can hamstring an operation. |
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download newsletter |
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THE ESQUIRE CLUB |
03-11-2006 |
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A story about how a group of waitresses used statistical techniques to save the club the equivalent of 8% of its operating revenues. |
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download newsletter |
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THE BLIND KING AND HIS QUEEN |
23-05-2007 |
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Quality and the customer. A paper that discusses approaches to determining what might inprove customer satisfaction, as well as the role of innovation and technology. |
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download newsletter |
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SUPPLIER QUALITY, RELIABILITY AND COST |
19-06-2008 |
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Examines approaches to improving the quality and reliability of incoming materials and components. Includes notes on multiple suppliers and approaches to reducing cost of incoming without damaging quality. |
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download newsletter |
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THE CHANGE PROCESS |
23-05-2007 |
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Some thoughts on Rational, Physical and Emotional change. |
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download newsletter |
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THE CURSE OF OVER-CONTROL |
19-06-2008 |
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Over-control is as expensive as it is common. Provides case studies where the elimination of over-control significantly improved quality and reduced costs. |
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download newsletter |
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LESSONS FOR METALLURGICAL AND CONTINUOUS OPERATIONS |
19-06-2008 |
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Examines lessons learned by mining and metallurgical operations from world class manufacturers. Includes examples from other types of continuous operations. |
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download newsletter |
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