These notes outline the structure and content of the basic products provided, apart from consulting support and project guidance and leadership. There is no end to the combinations and permutations that are possible, and course or seminar material is routinely designed to suit the needs of clients. In essence, the baseline products are outlined below.

• TWO DAY EXECUTIVE BRIEFING.
  This seminar style briefing is designed to expose senior managers to the general philosophy and thrust of a quality approach to management. Current common approaches to management are brought into contrast to allow executives to see the scope and scale of the changes to be made if they decide to pursue a new approach. The major aim of such a briefing is to provide the executive team with sufficient detail to allow them to make an informed decision about whether or not to switch to a quality based approach. (There are several versions of this briefing varying in length from a few hours to three days.)
  
  
• TWO DAY COURSE ‘UNDERSTANDING AND REDUCING VARIATION.
  This course is designed for those who have attended an executive briefing and who wish to apply statistical methods to understand, control and monitor processes. S.P.C. is the generally used term for this approach, but we hesitate to use it because it means very different things to different people. We would recommend that one of the first places a firm should apply S.P.C. is with commercial data used by senior managers, but seldom is this practice taught under the banner of “S.P.C.”
  
  
• THREE DAY COMBINED COURSE/SEMINAR.
  This course is designed for technical people, middle managers, and below. It combines the three practical exercises from the Executive Briefing and the lessons that spring from them from the first seminar with the bulk of the control chart theory and practice from the second course. First developed for I.C.I. Australia, it has been a very successful product, but is best used when senior managers understand and are using a quality approach.
  
  
• TWO DAY VERSION OF THE THREE DAY COMBINED COURSE/SEMINAR.
  Very similar to the above three-day course. Usually, it is necessary to drop one practical experiment, rather than allow other aspects of the course to suffer. This activity was developed for the Pharmaceutical industry in the USA, where managers and technical people have full time statisticians on the staff to assist them. It is not recommended for environments where managers and staff are not provided with this level of statistical assistance.